Dharmendra Parmar, VP of Marketing at AmiViz, explains that his marketing strategy is driven by customer insights. He balances product promotion with brand equity, leverages data, and aligns with sales to deliver impactful marketing initiatives.Read More…
Infobip and Lucidya have announced a strategic partnership to elevate customer experience across the Middle East. This collaboration will enable businesses to create more personalized and seamless interactions, enhancing customer engagement and brand loyalty in an increasingly competitive market.Read More…
At GITEX 2024, Genesys’ Country Manager for UAE, Alexandros Gkindis celebrated the event’s unparalleled engagement, showcasing the company’s innovative offerings aimed at enhancing customer experience. With a commitment to continuous improvement,Read More…
Refat Al Karmi, Senior Consultant for META at Juniper Networks, emphasises that reliable Wi-Fi is as crucial as store cleanliness and staff friendliness for customer experience. High-performance Wi-Fi supports operational efficiency, customer satisfaction, and enables advanced in-store technologies.Read More…
In today’s complex business environment, achieving operational efficiency is paramount for businesses in the Middle East. The annual Customer Experience Live Intelligence Report 2024 highlights one of the most striking revelations that a staggering 72% are keen to attain operational efficiencyRead More…
Almost every UAE consumer will walk away from a brand after just one negative experience, according to a report released today by ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone. The new global survey of 18,000 consumers across 13 countries (including 1,000 inRead More…
Ooredoo Group has announced a key partnership agreement with Avaya, a global leader in customer experience solutions, that will see Ooredoo integrate Avaya’s cutting-edge contact center and unified communications solutions into its service offerings for business customers across multiple countries. The agreement, signed at the Mobile World Congress in Barcelona,Read More…
Miral Destinations, a subsidiary of Miral, and one-stop trade and promotional partner for Yas Island Abu Dhabi, and Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, will deploy more than 40 AI-powered chatbots to provide customers with a seamless luxury experience. The chatbots and Sprinklr AI+ platformRead More…
IBM Consulting announced that it has been selected by the Al-Futtaim Group to redesign its Blue Rewards’ customer experience journey and transform the Group’s Digital core through large scale data migration projects.Read More…
Ooredoo Qatar has announced a strategic partnership with Google Cloud to transform its data analytics and AI capabilities. This collaboration is part of Ooredoo Data Transformation Journey which will start with modernizing Ooredoo Qatar’s data’s architecture and infrastructure and position it to deliver unprecedented levels of customer service. Ooredoo QatarRead More…
Orange Business and VMware are strengthening their partnership to deliver Flexible SD-WAN with VMware as the first fully embedded SD-WAN offering in Evolution Platform. The Orange Business Evolution Platform combines a secured digital infrastructure with an agile, cloud approach to order and manage services. Cloud has become the benchmark forRead More…
Vertiv has announced the opening of its Vertiv Customer Experience Center, featuring a microgrid power solution to help data centers address electrical grid capacity and availability challenges. Data centers are experiencing these challenges as advancements in digital transformation, including Artificial Intelligence (AI) and Generative AI (GenAI), are straining traditional electrical utilities. VertivRead More…
