At GITEX 2025, Alexandros Gkindis, Regional Director MENA, Genesys, discussed how the company continues to redefine customer experience (CX) through its advanced Agentic AI framework and experience orchestration strategy.Read More…
NTT DATA has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry specific contact center solutions built on Amazon Connect, the cloud-based contact center platform from AWS.Read More…
As the customer experience landscape rapidly evolves, Cisco unveils how organisations in the UAE and beyond are leveraging AI to deliver proactive, personalised, and efficient support across industries. AI has quickly evolved from being a buzzword, setting new industry standards in customer engagement and service. Businesses today are leveraging AIRead More…
SAP has announced that Grandiose Supermarket, a premier quality food and grocery retailer in the UAE with nearly 50 stores and part of the Ghassan Aboud Group, has signed an agreement to implement RISE with SAP S/4HANA Cloud – Private Edition as the digital backbone of its operations, integrated withRead More…
Mukesh Kumar, Regional VP of Alliances and Channels at Salesforce Middle East, reflects on his 14+ year journey and how Salesforce has evolved into a full-spectrum platform. In the region, partner momentum and AI-driven innovationRead More…
ServiceNow has released the ServiceNow Consumer Voice Report 2025. Now in its third year, the report, which surveyed 17,000 adults across 13 countries in EMEA — including 1000 in the UAE — explores consumer expectations when it comes to AI’s role in customer experience (CX). Need to put the EQ inRead More…
Pure Storage has announced that Saudi Investment Bank (SAIB) has modernized its IT infrastructure and enhanced customer experience using the Pure Storage Platform. As one of the Kingdom’s oldest banks, The Saudi Investment Bank (SAIB) serves retail and corporate customers, processing millions of transactions per day. To ensure the seamlessRead More…
Dharmendra Parmar, VP of Marketing at AmiViz, explains that his marketing strategy is driven by customer insights. He balances product promotion with brand equity, leverages data, and aligns with sales to deliver impactful marketing initiatives.Read More…
Infobip and Lucidya have announced a strategic partnership to elevate customer experience across the Middle East. This collaboration will enable businesses to create more personalized and seamless interactions, enhancing customer engagement and brand loyalty in an increasingly competitive market.Read More…
At GITEX 2024, Genesys’ Country Manager for UAE, Alexandros Gkindis celebrated the event’s unparalleled engagement, showcasing the company’s innovative offerings aimed at enhancing customer experience. With a commitment to continuous improvement,Read More…
Refat Al Karmi, Senior Consultant for META at Juniper Networks, emphasises that reliable Wi-Fi is as crucial as store cleanliness and staff friendliness for customer experience. High-performance Wi-Fi supports operational efficiency, customer satisfaction, and enables advanced in-store technologies.Read More…
In today’s complex business environment, achieving operational efficiency is paramount for businesses in the Middle East. The annual Customer Experience Live Intelligence Report 2024 highlights one of the most striking revelations that a staggering 72% are keen to attain operational efficiencyRead More…
